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Please check first if you are using the latest driver software available from our download area. This will already solve many problems.

If your problem continues, please give us the following information:

- Which operating system are you using? (MacOS, Windows, which version)
- To which computer do you want to connect the device? (Mac or Windows-PC, computer type)
- Which NewMotion product are you using?
- Which device do you want to connect to the product? (device type and description, article-no., manufacturer)
- What is the problem?
- If you have: what is error message?
- Any further information you might find relevant.

Please try to give us as exactly as possible the a.m. information, so that we can solve your problem as soon as possible and send us an e-mail to

If you should not have the possibility to send us an e-mail, you may contact us from Monday to Friday from 9:00 to 17:00 o'clock.

Per telephone +49 (0) 40 511 13 35

or per fax +49 (0) 40 511 14 35.